PRIVACY POLICY

Purple Chord by Beppe Quiroli ("We") are committed to protecting and respecting your privacy.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. 

This policy only applies to our site. If you leave our site via a link or otherwise, you will be subject to the policy of that website provider. We have no control over that policy or the terms of the website and you should check their policy before continuing to access the site.

INFORMATION WE MAY COLLECT FROM YOU

  • The information stored in our database is used to process orders and transactions and for the general improvement of the service we provide to our customers.  If requested we use your information to get in touch with you. 

  • Your financial information such as credit card numbers and expiration dates, are not communicated to us via the website, and are not stored in the database. 

  • We reserve the right to define a visitor profile and evaluate visitor use of our site for the general improvement of the site.

  • If you contact us, we may keep a record of that correspondence.

  • You have the right to ask us not to process your personal data for marketing purposes.

  • Our site may, from time to time, contain links to and from other websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. 

ACCESSING YOUR DATA

  • Your personal data can be accessed and modified, or removed, if requested.  Personal data will not be provided to third parties, unless specified.

  • You can submit written requests via the website.  Personal data will be removed on request

 CHANGES TO OUR PRIVACY POLICY

  • Any changes we may make to our privacy policy in the future will be posted on this page. However, we advise that you check this page regularly to keep up to date with any necessary changes.

CONTACT

Questions, comments and requests regarding this privacy policy are welcome and should be addressed via the Contact me page of our website.

RIGHTS OF WITHDRAWAL

Inside the EU you are entitled to withdraw from this Contract within fourteen (14) days without giving any reason for doing so. The deadline for withdrawal shall be fourteen (14) days from the date on which you or a third party you have appointed, who is not the carrier, takes possession of the final goods delivered.

To exercise your statutory right of withdrawal, you must notify us (Purple Chord, Email: beeppurple@purplechord.com) of your decision to withdraw from this Contract in a clear declaration (e.g. by sending an email). The withdrawal deadline shall be deemed to be met if you have sent the communication concerning the exercise of the right of withdrawal before the expiry of the deadline.

Consequences of withdrawal

  • Inside the EU – in the case where the buyer changes their mind about a purchase and returns an item in the original condition within the return window of fourteen (14) days after receipt, Purple Chord will reimburse you for any payments we have received from you, including delivery costs (excluding the additional costs incurred if you have selected a different type of delivery). 

  • The purchaser must take responsibility for the costs of returning the item.

  • We will withhold the reimbursement until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.

  • No refund will apply if the purchaser changes their mind about a purchase outside of the return window or the item returned is materially damaged.

Outside the EU – We do not offer a returns policy.

Restocking fees

  • Purple Chord reserves the right to charge a restocking fee.  A restocking fee is a percentage of the item's price, depending on the type of item and the condition in which it is returned.

  • A restocking fee of up to 20% may be charged on the item if notification of the purchaser’s intent is received within or at the limit of the return window.

  • A restocking fee of up to 50% may be charged on the item is not returned in a satisfactory condition.

Repayment

  • We will use the same payment method you used for the original transaction in order to reimburse you unless otherwise expressly agreed.

  • You must return or hand over the goods to us without delay and no later than fourteen (14) days from the date on which you notify us of your withdrawal from this Contract.  The deadline is deemed to be met if you send the goods before the expiry of the fourteen-day deadline.

  • You will be liable for any diminished value of the goods if this loss in value is attributable to any use or handling of the goods which is not deemed necessary in order to verify the condition, features and functioning of the goods.

Exclusions from the statutory right of withdrawal

The statutory right of withdrawal shall not apply in the following cases:

  • Delivery of goods which are not prefabricated and have been manufactured on the basis of a personal choice or according to customer specifications, or of goods which have clearly been tailored to the customer’s personal requirements.

  • Purchases outside of EU

TERMS OF CONDITION OF WEBSITE USE

Please read these terms of use carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.

1          Our site changes regularly 

We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.

2           Information about us

PurpleChord.com is a site operated by Purple Chord ("We"); we are a Partnership Company, Vennootschap Onder Firma (VOF), registered in The Netherlands at the Dutch Chamber of Commerce (Kamer van Koophandel) under registration number KvK 57538360. Our registered office is Aaslmeerderweg 243K, Aalsmeer, The Netherlands. 
Our VAT number is NL852624931B01.

3            Information about you and your visits to our site

We process information about you in accordance with our privacy policy.  By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

4              General terms

4.1          The purchaser of products will be further referred to as the ‘’Purchaser”.

4.2          The products that are available through Purplechord.com will be referred to as the ‘’Product”

4.3          All products of PurpleChord.com are subject to the following delivery and payment terms.

4.4          In addition to these general conditions, Purplechord.com reserves the right to apply additional conditions to specific transactions, at discretion.

4.5          The conditions detailed herein shall prevail at all times above that of the buyer, irrespective of whether the conditions of the buyer are in conflict or differ from Purplechord.com

5              Ordering

5.1          A contract shall be established through receipt of the order confirmation from Purplechord.com via internet, e-mail or otherwise.

5.2          Purplechord.com retains the right not to accept orders. The despatch of the order shall be made only after prepayment by the purchaser.

6              Pricing

6.1          Purplechord.com reserves the right to make changes to advertised offers.

6.2          All listed prices are inclusive of BTW (VAT), where applicable, and delivery charges, unless otherwise indicated.

6.3          The prices as listed for all products on the website are subject to change or typographical error. Purplechord.com reserves the right to inform the purchaser if this is the case.

6.4          The products of Purplechord.com are delivered at the prices prevailing at the date of the order.

Thank you !

7              Payment terms

7.1          The general rule is that delivery is made only after payment is received from the purchaser, unless otherwise expressly agreed. Payment can be made by direct bank transfer or by Paypal, as agreed with the Seller.

7.2          In the case that Purplechord.com sends an invoice, payment shall be made within 14 days of the invoice date unless otherwise agreed in writing. If full payment is not received by the due date (14 days after delivery to purchaser), interest payable of 10% of the outstanding amount will be payable per month without prior notice.

7.3          Products supplied by Purplechord.com remain the property of Purple Chord until the full purchase price has been met.

8              Despatch

8.1          Purplechord.com undertakes to despatch products in agreement with the purchaser to an address specified by the purchaser. 

8.2          The purchaser bears the responsibility to provide accurate delivery information and to specify clearly the address where the product is despatched.  Purple Chord is not responsible for undelivered products.

8.3          If the purchaser, at the time of delivery, refuses to accept the products, they are returned to Purplechord.com. The shipping costs, etc. payable by the purchaser.

9              Liability

9.1          The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy.

9.2          We do not accept liability for any loss or damage that you suffer as a result of using this Website.

9.3          Purplechord.com is in no way liable for damage to products by incorrect treatment, incompetence, incorrect assembly, and incorrect use.

9.4          Purplechord.com is in no way liable for any (dis)assembly costs. 

9.5          Purplechord.com endeavours to guarantee the safe delivery of the product to the purchaser.   Purple Chord does not accept the return of products once delivered to the specified delivery address unless otherwise agreed with the purchaser.

9.6          Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.  We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.  When accessing a site via our website we advise you check their terms of use and privacy policies to ensure compliance and determine how they may use your information. 

10           Intellectual property rights

10.1        We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it.  Those works are protected by copyright laws and treaties around the world.  All such rights are reserved.

10.2        You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site. 

10.3        You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

10.4        Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

10.5        You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us.

10.6        If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our request, return or destroy any copies of the materials you have made.

11           Jurisdiction and applicable law

11.1        Any disputes arising from the use of this site are governed by Dutch law.  In disputes between the buyer and Purplechord.com the judgment of the Dutch courts will be binding.

12           Variations

12.1        We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we have made, as they affect you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.